This policy covers
how EVERYHOMEPRO.com treats personal information that it receives
and collects on the EVERYHOMEPRO.com Web Site (the “Site”).
Personal information is information about you that is personally
identifiable, like your name, address, email address, or phone
number, and that is not otherwise publicly available. This
policy does not apply to the practices of companies or web
sites that EVERYHOMEPRO.com does not own or control, or to people
that EVERYHOMEPRO.com does not employ or manage.
Collection of Personal Information
The Site collects personally identifiable information when
you interact with it. Depending on how you use the Site, the
information collected may include registration-related information
(such as name, home or work addresses, e-mail addresses, telephone
and fax numbers, birth date or gender); information about
your visits to the Site, and your responses to the offerings
and advertisements presented on the Site; information about
the searches you perform through the Site and how you use
the results of those searches; information about the services
or offerings that you use, and how frequently you use them;
transaction-related information (such as credit card or other
preferred means of payment, billing or shipping information,
or a history of products/services purchased through the Site);
customer service information about you as a user or subscriber;
or other information specifically related to your use of a
particular service or offering. Your information may be supplemented
with additional information from other companies. Additional
technical information may also be gathered or received when
you use the Site including: the type of browser you are using
(e.g., Netscape, Internet Explorer), the type of operating
system you are using (e.g., Windows XP or Mac OS), CPU type
(e.g. Pentium), your manner of connecting to the Internet
(e.g., connection speed through narrowband or broadband access);
Internet protocol address; information about your geographic
location; and the domain name of your Internet service provider.
Additionally, we collect feedback from users (called ratings
and reviews) about the performance of service professionals
who work for them. We also collect general feedback and testimonials
from users of our service and system. By providing such feedback
to us, you consent to our use, publication and/or distribution
of such feedback at no compensation to you, and if you are
a service professional in our system, you acknowledge that
all such ratings and reviews are solely owned by EVERYHOMEPRO.com,
and you consent to the publication of ratings and reviews
about you and your business.
How Your Information is Used
Your information is used to operate and improve the Site,
and its services and offerings; to personalize the content
and advertisements provided to you; to fulfill your requests
for products, programs, and services; to communicate with
you and respond to your inquiries; to conduct research about
your use of the Site; and to help offer you other products,
programs, or services that may be of interest. We also use
this information to contact the user about services on the
Site for which they have expressed interest, to inform service
professionals of leads, and/or inform customers about service
professionals they are matched to. By providing this information
to us, or by submitting a service request, you expressly consent
to being contacted by us and by our service professionals
and providers via phone, fax, email, mail or other reasonable
means, at any of your contact numbers or addresses, in order
that we may provide the services set forth on our Site, service
your account, reasonably address matters pertaining to your
account or for other reasonable purposes related to our business.
Unique identifiers (such as username and password) are required.
It is optional for the user to provide demographic information
(such as income level and gender) but encouraged so we can
provide a more personalized experience on our Site. We also
require a service professional's social security number or
federal tax id number to complete a background review, prior
to a service professional being pre-screened to join our network.
Your Information Is Not Disclosed Without Consent
Your information will not be shared with third parties unless
it is necessary to fulfill a transaction you have requested,
in other circumstances in which you have consented to the
sharing of your information, or except as described in this
Privacy Policy. For example, when an approved member of our
service professional network accepts a lead from a registered
user, and that user indicates what personal information they
are willing to share so that the service professional can
contact the user, such as telephone numbers, physical addresses
and email addresses, that information is shared with our service
professionals who have accepted a service request lead. In
addition, we have other approved contractual partners that
fulfill service requests, or that utilize their own services
professionals to supplement our network, and we share your
information with them, subject to contractual confidentiality
restrictions, in order to attempt to provide the services
requested.
The Site may also use your information to present offers
to you on behalf of business partners and advertisers. These
business partners and advertisers receive aggregate data about
groups of users of the Site, but do not receive information
that personally identifies you.
If you use the Site’s communications tools to disclose
information about yourself publicly (for example, in chat
rooms or online message boards made available by the Site),
other online users may obtain access to any information you
provide. The contents of your online communications, as well
as other information about you as a Site user, may be accessed
and disclosed in response to legal process (for example, a
court order, search warrant or subpoena); in other circumstances
in which EVERYHOMEPRO.com believes the Site is being used in the
commission of a crime; when we have a good faith belief that
there is an emergency that poses a threat to the safety of
you or another person; or when necessary either to protect
the rights or property of the Site, or its affiliated providers,
or for us to render the service you have requested.
The Site may use agents and professionals in order to help
operate it. If such agents and professionals have access to
personally identifiable information, they are required to
protect this information in a manner that is consistent with
this Privacy Policy by, for example, not using the information
for any purpose other than to carry out the services they
are performing for the Site.
Your Choices About Your Personal Information
The Site provides you with access to your registration and
any billing or shipping information; the ability to edit this
information at the “My Account” area; and the
ability to deactivate your registration with the Site. You
can make choices about how your information may be used by
the Site to provide marketing offers to you. In order to do
so, please visit the “My Account” area and review
your marketing preferences. These preferences do not apply
to communications that are directly related to your registration
with the Site, or the fulfillment of a specific transaction
you have requested (for example, a service advisory from the
Site, or an acknowledgment of a purchase order). Your choices
do not apply to the sharing of information necessary to provide
you the basic functionality of the Site (for example, recognizing
you as an authenticated user on affiliated providers' Sites
or services). Additionally, the Site may share personally
identifiable information with one or more of its affiliated
providers when that information is necessary to carry out
a specific transaction or request you make for an offering
from the Site or its affiliated providers, or as otherwise
specified at the time you take advantage of that particular
offering.
Cookies and Web Beacons
The Site may use cookies, web beacons, or similar technologies
in combination with your information to enhance and personalize
your experience on the Site, including to operate and improve
offerings through the Site; to help authenticate you when
you use the Site; to remember your preferences and registration
information; to enable a shopping cart; to present and help
measure and research the effectiveness of the Site offerings,
advertisements, and e-mail communications; and to customize
the content and advertisements provided to you through the
Site.
The Site and its advertisers may also use ad network providers
to help present advertisements on the Site and other Web sites.
These ad network providers use cookies, web beacons, or similar
technologies on your computer to help present, better target,
and measure the effectiveness of their advertisements, using
data gathered over time and across their networks of Web pages
to determine or predict the characteristics and preferences
of their audience. The Site may share certain non-personally
identifiable information about you as a user (such as user
age and zip code) with certain ad network providers to help
them deliver more relevant advertisements through their ad
networks. The use of cookies, web beacons, or similar technologies
by other ad network providers is subject to their own privacy
policies, not the Site's.
Commitment to Security
The Site has established safeguards to help prevent unauthorized
access to or misuse of your information, but cannot guarantee
that your personally identifiable information will never be
disclosed in a manner inconsistent with this Privacy Policy
(for example, as a result of unauthorized acts by third parties
that violate applicable law or the policies of the Network
and its affiliated providers). To protect your privacy and
security, the Site may use passwords to help verify your identity
before granting access or making corrections to any of your
information.
How to Contact Us
If you have any questions or concerns about the Site's Privacy
Policy or its implementation, you may contact us at this email
address: CustomerService@EVERYHOMEPRO.com.
Changes to this Privacy Policy and Additional Information
The Site may update this Privacy Policy from time to time,
and so you should review this Policy periodically. If there
are significant changes to the Site's information practices,
you will be provided with appropriate online notice. You may
be provided other privacy-related information in connection
with your use of offerings from the Site, as well as for special
features and services not described in this Policy that may
be introduced in the future.
© 2007 EVERYHOMEPRO.com, LLC. All Rights Reserved
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